Acme Robotics
Create New
CW
Overview
Visibility
Library
Settings
Learners
All learners
Managers
Assignment
Overview
Managed Workshops
Phishing
Overview
Managed Phishing
Clay
Overview
Audit log
Clay
September
Slack disconnected on Sep 6. Half of last month’s questions came through Slack. Messages sent to Clay there now go nowhere: Clay never receives them and cannot count them, and learners see no reply. Email, the report button and text still work. Reconnect Slack in Settings → Apps
Questions asked this month
131
On pace with August through Friday. Down since Saturday, when Slack went quiet.
Questions per week
118W1
13W2
—W3
—W4
Resolved without a ticket
89%
117 of 131 questions never reached your helpdesk.
Security concerns resolved
64
Real threats among this month's questions, each resolved with the specific reasons in plain words.
Impersonation scams detected
41
Fake banks, bosses and delivery companies, where no company tool has ever protected people.
“I already clicked”
3
Three people came back after clicking. Punish the click and none of these get reported at all.
Escalations
9
The questions Clay did not close on its own, every one handed to Dana Reyes.
Threat feed
Every real threat Clay flagged, and who caught it.
Dev Kapoor
Sales Ops
Typed work password on a fake DocuSign page, reported 20 minutes in
CompromiseEscalated to Dana · reset walked through
›Maya Torres
Account Manager
Gift card SMS using the CEO's name, checked with Clay before replying
ImpersonationWarned · threat logged
›Alex Rivera
Support
"Manager on a new number" asking for gift card codes by text
ImpersonationWarned · threat logged
›Ask Clay anything, or type / for commands…