Chris Walker

Defense Coach

Your personal phishing

defense coach

Press Release
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Certificate

Certification of completion

Issued to users who finish defense coach, and can be printed to prove completion.

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Coach Interface

Meet your coach

Your virtual coach provides personalized, hands-on lessons.

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Activity Dashboard

Monitor your progress

See your Security Awareness Training history at a glance.

Outcomes
27.3%
Month-over-month reduction in learners compromised more than once
$240K
In deals within 30 days citing the feature
82%
Enrollment within 90 days
My Role

Hi, I'm Chris Walker.
I support my team through design.

At Huntress, our small team demands versatility, so while research and interaction design is my specialty, I embrace a broader product design role that spans multiple disciplines.

The work displayed in this case study captures my user research, how I connect my designs with business metrics that show our leadership the impact design has, and of course, I highlight my work as a designer focused on the never-ending search to refine my craft.

Team

Our 10-person team consists of myself (Senior Product Designer), along with a Principal Group Product Owner, an Engineering Manager, a Principal Threat Researcher, a Principal Full Stack Engineer, a Software Architect, and three Senior Full Stack Engineers.

Impact

Defense Coach,A Unique Proposition

0%
Reduction Rate
MoM Reduction in learners being compromised more than once
$0K
Revenue Impact
In deals closed with partners mentioning this feature as key differentiator in first 30 days
0
Market Differentiators
New market differentiators created
0%
Enrollment Rate
Enrollment of feature within first 90 days

Learner MVP

Conversational, personalized training experience

  • • Opens with empathy: "It happens to the best of us"
  • • Explores specific reasons they clicked
  • • Provides targeted education with "quick facts" for engagement
  • • Concludes with "health check" assessment

Self assessment

Ability for learners to communicate with Huntress and their company admin about whether the experience was actually helpful. While this makes us a bit vulnerable, if we aren't helping, then what are we really doing?

Self survey interface

Building a security culture

Enabling feedback on security activity to positively reinforce security culture.

Building a security culture
Outcome

Introducing Phishing Defense Coach.

The first security training that actually learns from your mistakes. With personalized coaching that adapts to exactly how you got phished, real-time insights that show admins who needs help, and meaningful engagement that goes beyond watching another video.

it's not just training, it's your security coach.

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