Kinds Security app on iPhone00:00

Digital infiltration lab

A new species

of training

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My Role

Hi, I'm Chris Walker.
I support my team through design.

At Huntress, our small team demands versatility, so while research and interaction design is my specialty, I embrace a broader product design role that spans multiple disciplines.

The work displayed in this case study captures my user research, how I connect my designs with business metrics that show our leadership the impact design has, and of course, I highlight my work as a designer focused on the never-ending search to refine my craft.

Outcome

Introducing Digital Infiltration Lab.

The most personalized Human Risk Management platform ever built. With a category-first security awareness training, unique to you spear phishing, and the easiest way for admins to sign up in less than three taps.

it's the perfect training, just for you.

Results at a glance
84%
Voluntary completion
Highest in company history
4.3/5
Satisfaction score
Industry avg: 3.1
3
Deals won
Attributed to the feature in Q2
92.8%
Knowledge gain
Self-reported, post-training

Adding communication around phishing

Previously when a phish was reported from a users inbox, the user received 0 feedback. But now, the admin gets insights on reported phishes, and end users get feedback that helps them understand what malicious indicators are contained within that reported phish.

Your local security coach

Security training tells you what others think you should know. But now you can discover and learn the things you want.

Your local security coach

Building a security culture

Enabling feedback on security activity to positively reinforce security culture.

Building a security culture

Desktop & Mobile ready

While 90% of our users are desktop first users, we took this opportunity to design a better experience for the other 10% of our users by designing everything to be ready for any viewport and device.

Three iPhone mockups showing different screens

Actionable at a glance reporting

Admins can get a quick glance at the status of their service while staying hands off and letting the programs work.

Actionable at a glance reporting dashboard
Results

Trusted by admins,loved by learners

0
Deals won due to capability
3 deals in Q2 directly attributed to Digital Infiltration Labs demonstrations
0/5
Satisfaction score
Industry avg: 3.1 for security training · 84.9% rated 4 or 5 stars
0%
Knowledge Transfer Rate
Self-reported knowledge gain from post-training survey
Fun
Most used descriptor
First time in company history for security training content
0%
Voluntary Completion Rate
Highest completion rate in company history for security training content
Next projectDefense Coach